At Crucial, we want you to be completely satisfied with your purchase. That's why we make returns hassle-free.

Returns

Qualification Requirements

Must be purchased from crucial.com.
Must have purchased less than 30 days from inquiry date.
Review the terms and conditions of sale for further details.

If purchased more than 30 days ago...
you can not return product unless it is faulty. If there is a problem with your part, please follow our warranty replacements process on this page.

If purchased from one of our partner resellers less than
30 days ago...
please contact the store where you purchased your item.

If purchased from crucial.com less than 30 days ago...
please request a return material authorization (RMA) number before sending your product back. An RMA number allows us to process your return quickly. (Without it, your refund or exchange will be delayed while we research your order.)

to return a memory module, please use this RMA form
for other returns such as multi-item (RAM module and flash card) or other products such as usb drives, please use this customer support contact form

Warranty Replacements

Qualification Requirements

Part must be a manufacturer's defect when shipped. Misuse or wrongful installation will void warranty.
See full warranty terms and conditions.

If you believe your Crucial product is defective
please request a return material authorization (RMA) number before sending your product back. An RMA number allows us to process your return quickly. (Without it, your refund or exchange will be delayed while we research your order.) If your product fails within the warranty terms and period, we want to remedy the situation.

request an RMA number for your warranty replacement.

All returns will be treated on a wait-to-receive basis.
Crucial will issue your refund or replacement after we receive your returned product along with your authorized RMA number.

What else do I need to know about making a return?

If you are returning a two-piece kit, you will need to send both parts.
When returning any non-DRAM item (SSD, flash drive, or card reader), return all accessories (such as cables, manuals, or CDs) that shipped with the product. If any accessories are missing, a restocking fee may be deducted from your refund.
Products that have been modified are not covered by our limited warranty; we cannot issue in-store credit.
To safeguard against abuses of our return policy, Crucial reserves the right to charge a restocking fee (up to 20 percent) at our discretion.
Please retain all shipping information, including tracking numbers, until your account or original credit card has been credited by Crucial or until you receive the replacement product.

Looking for details?

Terms and conditions of sale Warranty terms and periods

Before you return ...

Think you may have faulty memory? If we can, we'd like to save you the hassle of shipping your memory back to us. These simple solutions help most of our customers solve any problems they may encounter with their Crucial memory. For more help, you can check out our FAQ section or contact us.

Returns Address:

Crucial Technology
Attn: RMA Dept - RMA# _______
3475 E. Commercial Ct.
Meridian, ID 83642

Make sure you: